Privacy policy overview
Learn about how we collect, use, and protect your data
Our approach to data privacy
We are committed to safeguarding your personal information and ensuring transparent practices in compliance with Australian privacy laws. This policy explains what data we collect and how we use it.
By using our services, you agree to the practices summarised in this privacy policy. Our priority is to create a secure environment for all users.
What information we collect
We only collect data needed to facilitate consultations, respond to inquiries, and improve your experience on our platform.
Information you provide directly
- • Contact details such as your name, email address, and phone number
- • Messages or questions submitted through forms or direct communication
- • Preferences you specify during the consultation process
- • Documents or materials you voluntarily upload for review
- • Feedback you share following consultations
Information collected automatically
- • Device information and approximate location (country, city)
- • Website usage patterns and interaction logs
- • Traffic sources and referring pages
- • Cookie data to improve experience
- • Basic analytics and performance metrics
How we use your data
We use collected data to schedule sessions, provide relevant information, customise communication, and enhance your overall platform experience.
- • To respond to consultation inquiries
- • To arrange and confirm session details
- • To monitor service quality and improvements
- • For analytics and operational reporting
- • To send essential updates and regulatory notices
- • For billing where applicable
- • To comply with legal or regulatory requirements
Our promise: We never sell your data or use it for unauthorised marketing. Your information is handled with utmost care by trained professionals.
Sharing your information
We may share your data only as necessary with trusted partners, service providers, or legal authorities under specific circumstances as outlined below.
Service providers
To enable key functions, such as communications and secure data storage, we engage professional providers under strict confidentiality agreements.
Legal compliance
If required by law or regulatory demands, we may share data with authorities after careful review.
Anonymous statistics
We use aggregated, non-identifiable data to improve service quality and reporting.
Your privacy rights
You have rights over your data including access, rectification, deletion, objection, and restriction of processing as provided by law.
- • Request access to the personal data we hold
- • Ask for corrections if information is inaccurate
- • Request deletion of your data under permitted circumstances
- • Obtain your information in a portable format
- • Object to processing or request limitations
- • Restrict how we use or disclose your information
To exercise your privacy rights, contact our designated officer using the details below.
Protecting your information
Security measures are applied at multiple levels, including digital safeguards and regular compliance reviews.
Technical security practices
- • Secure network infrastructure and access controls
- • Data encryption both at rest and in transit
- • Regular software updates and vulnerability checks
- • Restricting system access to authorised personnel only
Organisational safeguards
- • Mandatory privacy training for relevant staff
- • Internal audits of data handling processes
- • Review and approval procedures for new processing activities
- • Breach response and incident management protocols
How long we retain data
Personal data is held for as long as necessary to fulfil the purposes described, unless a longer period is required by law.
- • Basic contact details and account access logs
- • Usage information for service improvement only
- • Record of prior communications or inquiries
- • Transaction or billing data for audit purposes
- • Limited consent-based communication preferences
Data is securely deleted when no longer needed, with regular reviews in place.
International data transfers
Where relevant, data may be processed overseas with protections that comply with Australian privacy standards.
- • Transfers use secure protocols between jurisdictions
- • Approved data processing agreements in place
- • Continuous monitoring of partner compliance
- • Data returned or deleted as soon as practical
Cookies and similar technology
We use essential and performance cookies to enhance site usability and understand user engagement patterns. See our cookie policy below.
Types of cookies we use
- • Required for secure platform functionality
- • Help track site usage and optimise features
- • Remember session preferences if enabled
- • Enable enhanced website features for users
You can adjust your cookie preferences or disable cookies via your browser settings.
Changes to this policy
This privacy policy may be updated over time to reflect changes in operations or regulations. Updated terms will be published on this page.
- • Direct website posting of policy changes
- • Notifying registered users via email if appropriate
- • Highlighting material changes on the homepage
- • Archiving previous versions for reference
Continued use of our services indicates your acceptance of updates.
How to reach us
For privacy requests or questions, use the contact information provided below.
keltanovaeri
34 Welshpool Road, Welshpool, WA 6106 Australia
Phone: +61 2 7862 7174
Email: content@keltanovaeri.com
Last updated: October 9, 2025
Effective date: October 9, 2025